Information we collect.

We only obtain basic personal information from you should you contact us to request a quotation, proceed with an order or a specific enquiry. At Pepperpatina we only collect enough information to perform this task, which may include-

Your Name 

Company Name

Address

E-mail

Contact Number     

How it is used   

Process orders

Send quotations.

Respond to Enquiries

Arrange delivery.

Only necessary information is passed to 3rd party delivery courier.

We are legally required to hold some types of information to fulfil our statutory obligations.

We will only pass on your personal information for as long as we need for legitimate and legal purposes. Peppeppatina will not sell, rent or share your information to any third-party advertisers or other customers.

We will only pass on your personal information to third parties if legally required to do so, Logistical couriers (for Delivery purpose only Name, Address, Phone number), and financial services for credit checks or to collect monies owed to Pepperpatina or Plumtree Joinery.

Payment                                                                                                                                                          Our online payment and offline card payments are through trusted third-party finance  provider, your payment information is kept with these third parties, these include Stipe, Square and PayPal, this payment and your information is kept secure and is not passed on to us at Pepperpatina.

For Over the Phone payment and In Person Card payments.

Any Debit or Credit Card details or Bank details given to Pepperpatina by the buyer(customer) over the Phone or in Person, will only be held by us for the time that is required to process and deliver your order. This is usually within 1 working day of order. All financial details after this time will be destroyed. We will only retain basic information, Name, Address, contact details for Legal purposes and to contact you.                                                                                        We will pass on your Debit card or Credit card or Bank details to our 3rd party payment partners for the purpose to collect payment on behalf of Pepperpatina. Our 3rd party payment provider is Stripe, Square and PayPal. We will give you the details of which 3rd party payment provider we have used when we issue your receipt, either by e-mail or by post.                                                                                                                                                                                                          We can take cash on collection of goods. Note we have no Cash on site so please exact money only.

Updating and contacting you.

Accuracy of your information is important please let us know about any changes to your information.

It is your choice how we contact you, please let us know how you wish to be contacted. I we do not here from you we shall continue to contact you via our original agreed method.

 How we protect your information

Our hosting provider provides a secure connection between internet browsers and websites. Please be aware that unfortunately the transmission of data via the internet is not always secure so we can not guarantee the security of information you submit through our website or third parties, all precautions that can be are in place. Information that we do receive, we will take the appropriate measures to protect your information against loss, theft, or unauthorized use. Any payment details that the buyer has passed on to Pepperpatina directly, will be securely stored offline on a separate devise, for the time needed to process the order there after destroyed.                                                                      It is your right to request us to remove your contact details from out contact information list if you choose.

Cookies

Most websites use cookies to allow websites to recognise you (your devise) when you visit. They collect statistical data about your browsing actions, they do not identify you as an individual, some are necessary for security and functionality of this site, you can turn cookies of or choose which to allow or deny all, but please be aware it may result in loss of functionality and security.

Analytics

Our hosting provider uses basic analytics, these include Information about your browser, Ip address, Device, internal links, clicks, pages visited, time on this site, this is to provide us and our hosting provider with information to improve our shop, your shopping experience and for marketing purposes.

Marketing

We will only contact you with advertising and offers if you have signed up to our newsletter or by prior agreement. You can withdraw this consent at ant time.                                                                                                                                                We will contact you about you order and delivery to keep to informed.

Changes to our privacy Policy

At Pepperpatina we regularly review our privacy policy for more information contact us at.

Tel - 44 07816 922518

E-mail - info@pepperpatina.co.uk

Last review. July 2023